Terms & Conditions

Orders:

When placing an order at www.nordicshoepeople.com, you automatically accept our terms and conditions. Therefore, please read our terms and conditions beforehand and contact us with any inquireries you might have. Nordic ShoePeople acts under the Danish Law and Danish Sales of Goods Act. 

After having placed an order, you will receive an order confirmation of your purchase. This will be sent to your mail adress. The order is not fully confirmed, until you have received the order confirmation from Nordic ShoePeople.

Nordic ShoePeople reserves the right to change the prices on the homepage and are not responsible for sold out goods or printing errors on the webpages.

Shipping:

We ship from Copenhagen, Denmark with GLS. Normally, your purchase will be sent the next working day. In case of local holiday, we ship as fast as possible. General delivery is expected within one week.

For orders within the EU region, we ship free of charge.

For orders outside the EU region, we charge a shipping fee, that is depending on your country. Shipping expenses can be informed to you be mail.

Included in our prices are VAT and taxes for EU residents. In case you order from a non EU country, there might occur additional VAT and tax expenses. Nordic Shoepeople do not cover these. Please investigate your local conditions before placing your order.

In case of faults on the product:

In case you should receive a product with a fault, please contact us immidiately by mail and attach a photo of the fault. Don’t use the product. We will start the reclamation procedure and let you know how to handle the reclamation. Acting under the Danish Sale Of Goods Act we have the right to repair, exchange, replace or offer you a discount, in case of a fault on the product. If the reclamation is approved, we will transfer the amount back to you or replace the product.  

As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. In case of a complaint or a missing delivery please write us: info@nordicshoepeople.com

In case the product must be returned:

In case you wish to return the product, we will be happy to receive it. However, you must return it within 14 days after having received it and in un-used and un-worn original condition. This also applys for the packaging/shoebox. You are responsible for the product, until received by Nordic ShoePeople. We kindly ask you to secure your postal receipt, tracking number etc.and pay attention to how you insure the shipment.

We are happy to exchange to another size and we cover the expenses of transportation both ways when you exchange to another size. Just write to us to arrange a pick up and to make sure we have the correct size on stock.

The free size exchange is not for items from the OUTLET category. If you buy a pair of shoes on sale and wish to return them, you must cover the transportation expenses of shipping them to us.

Gift certificates can not be returned.

When we have received your return, our reclamation staff will check the product and if it is in original condition, we will transfer the amount back to your credit card used.

Adress for returns and exchanges:

Nordic ShoePeople

Kildegaardsvej 12, kld.

2900 Hellerup

Denmark

Privacy policy and data

When you purchase something from our webshop, as part of the buying process, we collect the personal information you give us such as your name, address and email address.


When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


Only with your permission or through you signing up to our newsletter, we will send you emails about our store, special offers and new products.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and we will use it for that specific reason only.

If you change your mind, you may withdraw your consent for us to contact you, at anytime, by contacting us by mail at info@nordicshoepeople.com

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

By using this site, you represent that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Kindly contact us in case of questions and thank you for taking the time to read our terms and conditions.